General Terms and Conditions of Sale and Rules and Regulations

Article 1: Booking

Anyone wishing to stay at Goldstar Appartements Nice is advised to book in advance and obtain the hotelier’s consent. In order to confirm and secure each booking, a valid credit card number will be required at the time of booking. The hotel residence contract is deemed to have been concluded once an agreement has been reached between the parties.

Article 2: Payment and Methods of Payment

Payment for accommodation is due upon confirmation of the booking for non-refundable bookings, and at the time of check-in for refundable bookings. Long-term rentals must be paid for on a weekly basis.
We accept the following credit cards: Visa, Eurocard-Mastercard and American Express. Payment in cash is also accepted.
Pursuant to Article 2102 of the Civil Code, the guest may not object to the retention of their luggage if they refuse to pay.
A credit card number will be required as a guarantee. A pre-authorisation for the total amount of the stay will be taken for each refundable booking at the time of check-in and will be released if no damage or outstanding balance is found. For non-refundable bookings, the full cost of the stay will be charged.
If a stay is booked without a credit card, a security deposit in cash will be required on arrival and will be returned on departure provided no damage or outstanding payments are found.

Article 3: Changes to and cancellation of bookings, no-shows, early departure and commitment

In the event of a change to or cancellation of the booking, the guest is required to notify Goldstar Appartements Nice within the timeframes specified in their confirmation. If the guest fails to notify the establishment within the specified timeframes, they will be liable to pay the penalties set out in the booking confirmation.
In the event of early departure, the full cost of the stay remains payable.
A no-show will be charged in accordance with the terms set out in the booking confirmation.
In the event of an extended stay, the guest must inform reception so that a new booking can be made, subject to availability and at the current rate. Goldstar Appartements Nice does not guarantee the availability of the same suite for additional nights.
All refunds granted will be processed within 45 days.

Article 4: Tourist tax

The tourist tax, which is not included in the booking price, applies in the local area and is payable on arrival.
The amount for 2026 is €3.48 per person per night.

Article 5: Arrival – Access to the flats

On arrival, the guest must present proof of identity and a credit card in the same name. Without these documents, Goldstar Appartements Nice will be unable to process their apartment booking request.
Unless otherwise agreed by management, the guest may not request to occupy the apartment before 3.00 pm. Overnight stays end at 12 noon, regardless of the guest’s arrival time.
A luggage storage service is available, allowing guests to leave their luggage at the reception of Goldstar Appartements Nice. Guests may enquire about the operating hours of the residence’s various services upon arrival.
Guests may not allow third parties who are not registered with the establishment to enter the apartment, unless authorised to do so by the establishment. Similarly, for security reasons, guests may not rent an apartment for a number of people exceeding the limit set by the regulations in force.
Please ensure that the door to your apartment is securely locked before leaving. Pets are only permitted with the management’s consent and subject to an additional charge.

Article 6 : Réception

Reception accepts no liability for luggage or items left in public areas. The staff at Goldstar Appartements Nice can be contacted at any time by dialling 9 from your suite’s telephone or by calling the residence on 04 93 16 92 77.

Article 7 : Parking

The car park is private and reserved exclusively for guests who have booked an apartment at Goldstar Appartements Nice.
We provide our guests with a secure, monitored underground car park at a rate of €25 per day per vehicle (maximum height: 1.90 m), subject to availability.
Although every security measure has been taken, we accept no liability for theft or damage to vehicles parked on our premises.
As a courtesy, we ask that you park your vehicle appropriately so as not to take up too much space at the expense of other guests.

Article 8: Cleaning and maintenance

For your safety and health, as well as that of our staff, no one will enter your flat during your stay. It is cleaned and disinfected before your arrival.
Essential cleaning equipment is provided. Bed linen and towels are changed every four nights.
Guests must ensure they carry out a basic clean of the kitchen and the flat before departure.
If an apartment is particularly untidy or difficult to access, the housekeeper may decide not to carry out the cleaning.
Pets must not be left alone in the apartments.
Housekeeping staff are not permitted to enter the apartments to carry out cleaning whilst guests are present.

Article 9: Respecting other guests’ rest – Living together

The apartments are provided to guests in a well-maintained condition.
Noise, even during the day, is prohibited. Guests causing a disturbance or commotion of any kind may be asked to leave immediately.
To ensure the peace and quiet of the establishment, all noise must cease between 10 pm and 7 am.

Article 10: Responsibilities

Children and pets are the guest’s sole responsibility.

Article 11: Prohibitions

For safety reasons and out of respect for everyone, smoking is strictly prohibited throughout the premises.
In accordance with Decree No. 2006-1386 of 15 November 2006 setting out the conditions for enforcing the smoking ban in public places, smoking at Goldstar Appartements Nice will result in an additional charge of €68 or legal action.
The management prohibits smoking in the apartments. Any breach of this rule will result in a charge equivalent to the cost of the night (or nights) required to restore the suite to a usable condition.

Article 12: Damage

We ask that you respect the premises and the furnishings of your flat.
In the event of damage, the guest will be held liable. Goldstar Appartements Nice reserves the right to charge the guest for the cost of repairs or replacement, as well as for any inconvenience caused to other guests.
The same applies to any damage discovered after the guest’s departure: the amount of compensation will be debited from the credit card provided.

Article 13: Complaints

The apartments provided to our guests are checked, fully functional and in good condition.
Guests are asked to report any faults they discover to reception immediately.
Any complaints regarding the quality of services must be made to the hotel manager immediately after taking possession of the flat or as soon as the problem is discovered. No compensation may be claimed if guests do not notify the hotel manager immediately.
The Management reserves the right to propose an appropriate solution.

Article 14: Forgotten items

The Management accepts no liability for any items lost or left behind in the apartments, the car park or the communal areas of the establishment.
The cost of posting any items found by staff shall be borne exclusively by the guest.

Article 15: Departure

On departure, guests must hand in the key(s) to their apartment at reception.
Guests are not permitted to take any items belonging to Goldstar Appartements Nice. In the event of an error, guests must immediately notify the hotel manager and return the item in question; otherwise, they will be charged for it.

Article 16 : Acceptation du règlement

The residence’s house rules apply to all bookings. Any stay implies acceptance of these special terms and conditions and the house rules of Goldstar Appartements Nice.
Failure to comply with the above provisions will result in the immediate termination of the contract.

The Management